At Baxter Insurance Agency, we understand that your personal information is valuable and sensitive. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request insurance quotes, or become our customer.

As a licensed insurance agency in Texas, we are bound by state and federal regulations regarding the protection of consumer information, including the Gramm-Leach-Bliley Act and Texas Insurance Code.

Personal Information

When you request a quote or purchase insurance, we may collect:

• Name, address, phone number, and email address
• Date of birth and Social Security number
• Driver's license number and driving history
• Vehicle information (make, model, year, VIN)
• Current insurance information
• Payment and banking information

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

Cookies and Tracking

We use cookies and similar technologies to improve your website experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

We use your personal information to:

• Provide Insurance Services: Process quotes, bind coverage, handle claims, and manage your policy
• Communicate: Send policy documents, renewal notices, and important updates
• Improve Services: Analyze website usage and customer feedback to enhance our offerings
• Comply with Law: Meet regulatory requirements and respond to legal requests
• Marketing: Send relevant insurance information and promotional offers (with your consent)

Sharing with Insurance Companies

To provide you with insurance quotes and coverage, we share necessary information with Progressive and other insurance carriers. This includes personal, vehicle, and driving history information required for underwriting and policy issuance.

We protect your information through:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Only authorized employees have access to personal information
• Secure Systems: Regular security updates and monitoring of our systems
• Employee Training: Staff trained on privacy and security best practices
• Physical Security: Secure office facilities with restricted access

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Insurance records are typically maintained for 7 years after policy termination as required by Texas law.

We may share your information with:

Insurance Companies

Progressive and other carriers we represent to obtain quotes, bind coverage, and service your policy.

Service Providers

Third-party vendors who help us operate our business, such as payment processors, IT support, and marketing services. These providers are contractually required to protect your information.

Legal Requirements

Government agencies, courts, or law enforcement when required by law, regulation, or legal process.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

You have the right to:

• Access: Request copies of personal information we have about you
• Correct: Update or correct inaccurate information
• Opt-Out: Unsubscribe from marketing communications
• Restrict: Limit how we use your information (subject to legal requirements)
• Delete: Request deletion of your information (subject to retention requirements)

To exercise these rights, contact us at 281-445-1381 or info@baxter-insurance.com. We will respond to your request within 30 days.

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about your specific rights.

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Continued use of our services after policy changes constitutes acceptance of the updated terms.

If you have questions about this Privacy Policy or our privacy practices, please contact us: